IT

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Overview
I'm currently working with a well-established technology company that delivers innovative digital solutions across cloud and on-premise platforms. They have a strong footprint in regulated industries and are investing heavily in their cloud infrastructure and security capabilities. As part of their growth and transformation journey, they're looking to appoint a Head of Information Security to lead and mature their infosec function.

This is a great opportunity for someone who thrives in a strategic, hands-on role, shaping the future of security operations and embedding security-first thinking across the business.

The Role
As Head of Information Security, you'll be responsible for developing and delivering the company's information security strategy and operations. You'll play a key role in ensuring the organisation's hybrid cloud environment is secure, compliant, and resilient against an evolving threat landscape.

Key Responsibilities

Strategic Leadership

• Develop and maintain the Information Security Strategy aligned with IT and wider business goals

• Build and implement policies, procedures, and board-level metrics to support the strategy

• Lead on the development and maturity of the organisation's Cyber Risk Management Framework

• Drive a security-aware culture across departments through training, communication, and engagement

Operational Security Oversight

• Support architectural decisions and strengthen the company's threat modelling approach

• Lead incident response efforts and run simulations, red team exercises, and readiness activities

• Conduct proactive assessments of emerging threats and implement mitigation strategies

• Oversee vulnerability management across a hybrid cloud estate

• Manage security tooling and third-party SOC relationships

• Assess new technologies from a security standpoint, including AI initiatives

• Provide support to commercial teams with security input for tenders, bids, and customer inquiries

Experience and Skills Required

• Professional certifications such as CISSP, CISM, CCSP (or equivalent)

• Proven track record in senior information security roles, ideally in a hybrid cloud environment

• Strong technical understanding of cloud security, particularly AWS

• Experience leading incident response and security operations

• Familiarity with compliance standards such as ISO 27001, SOC 2, HIPAA, GDPR

• Excellent communication skills; able to influence both technical and non-technical stakeholders

• Project management capabilities and experience delivering key security initiatives

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Director,  ServiceNow Solution Architect
Guadalajara, Mexico (relocation support available)
MX$ 2mllion / GBP £76,000

Role Overview

As a ServiceNow Cross-Platform Solution Architect, you'll play a pivotal role in shaping and evolving enterprise capabilities by translating strategic goals into scalable platform solutions. This role requires deep technical expertise and a hands-on approach to architecting and delivering impactful ServiceNow solutions that enable complex business processes and foster organisational agility.

You will be responsible for bridging technical vision with real-world implementation—ensuring the platform meets evolving business needs, supports end-user success, and aligns with enterprise architecture principles. Your ability to combine strategic thinking with engineering rigour will be critical to driving enterprise transformation and delivering tangible outcomes.

Key Responsibilities

1. Outcome-Oriented Solution Design
Lead the design and implementation of lean, scalable solutions that address multi-faceted business challenges. Prioritize technical quality and business value, using a pragmatic approach to deliver well-governed, sustainable architectures.

2. Technical Leadership
Serve as a senior architect and champion for the ServiceNow platform, maintaining architectural integrity and ensuring solutions adhere to enterprise standards, including security, reliability, and performance. Develop solution blueprints and oversee their integration into the broader technical ecosystem.

3. Engineering Excellence
Bring hands-on experience and technical credibility to the team. Engage directly with engineers throughout the delivery lifecycle, contributing to velocity and quality by offering technical guidance, code and configuration support, and ongoing mentorship. Actively contribute to the reduction of tech debt and foster continuous improvement.

4. Customer-Focused Engineering
Collaborate closely with business users and product teams to ensure the platform is delivering real value. Support rapid prototyping and iterative delivery that responds to evolving user needs and feedback.

5. Agile and Incremental Delivery
Advocate for delivering value through fast, focused iterations. Navigate ambiguity with a test-and-learn mindset, refining solutions based on evidence, not excessive planning.

6. Cross-Functional Integration
Work collaboratively with product, experience, security, infrastructure, and delivery teams to ensure solutions are feasible, valuable, and user-friendly. Encourage diverse perspectives to drive smarter design and better decision-making.

7. Advanced Technical Capability
Apply deep knowledge of software engineering principles, including DevSecOps, OOD/OOP, Agile frameworks, and modern delivery practices. Model best practices in platform architecture, integration design, and continuous improvement.

8. Business Domain Alignment
Quickly build an understanding of key functional domains to tailor solutions that align with strategic and operational needs. Translate requirements into viable designs, bridging gaps between technical and non-technical stakeholders.

9. Influential Communication
Present complex technical ideas with clarity and impact. Engage stakeholders across all levels with compelling narratives and well-reasoned arguments that support strategic decisions and drive consensus.

10. Collaborative Co-Creation
Foster an inclusive and high-trust environment. Encourage joint ownership of outcomes, align teams around shared goals, and maintain momentum through collaboration across organisational levels.

Essential Skills and Experience

• ServiceNow Expertise: Strong hands-on experience with ServiceNow core platform capabilities, particularly around solution design and implementation.

• Customer Engagement: Confident in leading workshops, managing requirements, and influencing platform strategy with internal stakeholders.

• Strategic Thinking: Demonstrated ability to assess complex challenges and deliver solutions that drive long-term business value.

• UX Sensibility: Committed to delivering intuitive, accessible, and productive user experiences.

• Analytical Rigor: Experienced in mapping workflows, analysing process gaps, and defining clear requirements.

• Certifications: ServiceNow Certified Master Architect or Certified Technical Architect, and Certified System Administrator are required.

• Leadership & Influence: Proven ability to guide senior stakeholders and cross-functional teams through change and transformation.

• Technical Toolkit: Skilled in integration design, architecture modelling, and modern web technologies (JavaScript, HTML, XML, Web Services, Bootstrap, CSS).

Desirable Experience

The ideal candidate brings over 8 years of hands-on ServiceNow expertise, with broader technical experience spanning more than a decade. Familiarity with AI integration into business workflows - such as using intelligent automation, data-driven insights, or smart decisioning tools - is a plus.

Working Culture

We believe that great ideas emerge from dynamic, cross-disciplinary collaboration. While we offer flexibility, our hybrid working model supports in-person engagement - typically three days per week in the office - to enable fast-paced problem-solving, relationship building, and innovation. We champion curiosity, agility, and bold thinking as the foundations for transformative outcomes

 

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Software Operations Manager
London / Bristol / Manchester - Hybrid role
6 months contract initially - Inside IR35 - £400 - £500 Per day
SC Cleared (active clearance required)

A leading public sector-focused organisation is seeking an experienced Software Operations Manager to join their digital transformation team. This is a key operational role focused on improving and maintaining the quality and performance of essential software services and tooling that support large-scale digital delivery. You'll be at the heart of ensuring that a range of software platforms (including cloud and SaaS products) are managed efficiently, securely, and in line with business needs. You'll work closely with cross-functional teams—including technology, security, finance, procurement, and business operations—to support operational excellence, improve internal processes, and drive transparency across tooling and software usage.

Key Responsibilities

• Oversee the day-to-day operational support of essential software tooling (SaaS, cloud platforms, and installed tools). Act as a key point of contact for high-value and strategic software tooling (e.g., cloud infrastructure, development platforms).

• Support procurement and contract management activities, ensuring technical
requirements are effectively communicated. Create and maintain reporting frameworks to support decision-making and transparency. Identify and mitigate risks related to software operations and procurement.

• Contribute to and review business cases to ensure they reflect best practices, strategic fit, and deliver measurable benefits.

• Engage with internal stakeholders and external suppliers to ensure software solutions align with organisational needs. Collaborate with finance and commercial teams to ensure accurate forecasting and budget alignment.

Ideal Candidate Profile

• Strong experience in software/tooling operations within large or complex organisations.

• Deep knowledge of business management processes including procurement, reporting, and planning.

• Proven ability to manage competing priorities and drive delivery through others.

• Skilled in stakeholder and supplier engagement, with strong communication skills.

• Experience in agile environments and digital transformation initiatives.

• Familiarity with public sector processes and standards is desirable.

• Strong technical and administrative capabilities (e.g., Excel or Google Sheets).

• Confident in using data to support decision-making and performance management.

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