Unrivalled IT Recruitment services for candidates and clients
As a leader in the IT Recruitment space for 20 years, our broad IT expertise has continued to grow. We work on exciting IT jobs, with new offerings every week for our candidates.
We understand the importance of these roles within a business, but also how each candidate will have different needs and IT career goals. The IT sector is our core strength in recruitment, so we’re confident we can help your IT recruitment journey.
Latest IT Jobs
Onboarding Success Manager
United Kingdom - Kent
Posted: 28/05/2025
Salary: £40K
per Year
ID: 35997_BH
... Read more
Job Title: Onboarding Success Manager
Location: UK (Remote/Hybrid options available)
Salary: £40,000
Company Overview:
We're working with an innovative, fast-growing healthcare technology company that's transforming how dental practices manage their operations. With a mission to streamline clinical and business workflows, they provide market-leading practice management solutions designed to improve patient care and simplify administration. The business is driven by collaboration, customer success, and continuous improvement—making it an exciting and rewarding place to build your career.
The Role:
We're partnering with this forward-thinking SaaS business in search of an Onboarding Success Manager. This is a pivotal role responsible for ensuring new clients experience a seamless and efficient transition from sales to full adoption of the company's software solutions.
As the central point of contact during the onboarding phase, you'll lead customer relationships, coordinate internal teams, and ensure the delivery of a high-impact, value-driven experience that sets customers up for long-term success.
Key Responsibilities:
Customer Experience Ownership
- Engage with customers immediately post-sale to understand their goals and onboarding requirements
- Develop and manage tailored onboarding success plans
- Ensure delivery of all onboarding commitments and intervene when necessary to maintain momentum
- Drive onboarding success plans, aligning internal stakeholders to meet key milestones
- Track progress against agreed timelines and adjust plans as needed
- Monitor completion of all onboarding tasks
- Serve as the single point of contact for new customers during onboarding
- Conduct regular update meetings with customers and internal teams
- Build strong customer relationships to capture feedback and drive improvements
- Identify inefficiencies and help evolve onboarding processes
- Contribute insights to operational and product teams
- Support long-term enhancement of the onboarding journey
- Work cross-functionally with Sales, Customer Success, and Product teams
- Represent the voice of the customer internally
- Coordinate the transition of clients from onboarding to adoption and ongoing support
- 3+ years' experience in onboarding, project management, or implementation roles within SaaS or tech environments
- Proven track record of managing customer relationships and delivering projects on time
- Strong stakeholder management and change management capabilities
- Familiarity with tools such as Jira, Hubspot, LMS platforms (or similar)
- Excellent communication and interpersonal skills
- Highly organized with strong attention to detail and the ability to manage multiple projects
- Strategic mindset with a problem-solving approach
- Proficiency with tools like MS Office, Slack, Slite
- Project management certifications (e.g., PMP, PRINCE2) are beneficial but not essential
Software Trainer
United Kingdom - Kent
Posted: 19/05/2025
Salary: £33K
per Year
ID: 35990_BH
... Read more
Role: Training Consultant
Type: 12-month FTC, with potential extension for 12-18 months
Location: UK-wide travel required | Hybrid
Salary: Up to £33,000 per annum + Company Car
Are you passionate about delivering high-quality, hands-on training that empowers users and enhances operational success? A leading SaaS provider in the healthcare technology space is seeking a Training Consultant to join its growing team. This role plays a key part in ensuring clients get the most out of tailored digital solutions that improve accessibility and efficiency across the industry.
The Role
You will be responsible for delivering software training directly within client environments, ensuring each implementation is configured and adopted to meet best practice standards. Working closely with the wider training and implementation teams, you'll contribute to documentation, internal knowledge sharing, and support the planning of new rollouts and product engagement events.
Key Responsibilities
- Provide in-person training for clients using bespoke software solutions.
- Configure systems in line with client needs to maximise performance and usability.
- Support internal teams with documentation and knowledge-sharing resources.
- Collaborate with project leads to support rollouts, updates, and engagement campaigns.
- Act as a product ambassador at user groups, conferences, and exhibitions.
- Contribute to internal training for new hires or cross-functional teams as needed.
- Proven experience in a customer-facing training, coaching, or consultancy role.
- Strong interpersonal skills with a natural ability to build rapport and engage audiences.
- Confident working independently while collaborating with multiple internal teams.
- Previous experience delivering training in-person and online (e-learning familiarity is a plus).
- Background in healthcare or dental environments would be advantageous.
- Willingness to travel extensively across the UK, typically Monday to Friday.
You'll be part of an innovative, mission-driven team that values inclusivity, flexibility, and personal development. This is a great opportunity to contribute to meaningful work that directly impacts accessibility and quality of care within the healthcare sector.
AI Optimisation Specialist
United Kingdom - Kent
Posted: 19/05/2025
Salary: £35K
per Year
ID: 35989_BH
... Read more
Bot Trainer
Location: UK (Remote)
Compensation: Up to £35,000
Are you passionate about conversational design and ready to shape the future of AI-powered customer support?
We're partnering with a market-leading digital innovator that's redefining how users interact with support services. They are looking for a Bot Trainer—a hands-on specialist who combines a deep understanding of automation with the ability to craft seamless, engaging chatbot experiences.
This isn't just about training bots—it's about building intelligent, self-service journeys that scale, delight users, and free up human agents to focus where it matters most. You'll be instrumental in the client's mission to achieve 90/90 support: 90% of customer interactions through chat, with 90% resolved through automation.
What You'll Be Doing
-
Designing and optimising conversational flows within Intercom's FIN platform
-
Training and refining AI chatbot performance using customer interaction data
-
Collaborating with cross-functional teams (CX, Product, Engineering) to align automation with business goals
-
Analysing drop-off points and improving containment and satisfaction rates
-
Applying conversational design principles to deliver clear, empathetic user journeys
-
Continuously improving bot performance based on customer feedback and data insights
What We're Looking For
-
3+ years in digital customer support, UX writing, or conversation design
-
2+ years working with Intercom or similar chatbot platforms, ideally including FIN AI Agent
-
Strong writing and UX skills, with a talent for translating complex ideas into simple, helpful dialogue
-
Experience using data to inform design and optimise user outcomes
-
Self-starter who thrives in collaborative, fast-moving environments
-
An eye for detail and a passion for improving customer experience through technology