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As a leader in the IT Recruitment space for 20 years, our broad IT expertise has continued to grow. We work on exciting IT jobs, with new offerings every week for our candidates.
We understand the importance of these roles within a business, but also how each candidate will have different needs and IT career goals. The IT sector is our core strength in recruitment, so we’re confident we can help your IT recruitment journey.
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Service Desk Manager
Salary up to £55,000
Location: London (occasional travel required
Working Hours: 37.5 hours (shifts covering 8am to 6pm) [Evenings and weekend on-call rota cover]
Overview:
A fast-growing and highly successful artisan food manufacturing and retail group is looking to hire a Senior IT Service Desk Analyst to join their dynamic team.
Overall Purpose of the Role:
- Lead and deliver service level agreements with the wider business.
- Drive change and improvements in processes and technology.
- Roll out AI-driven support and self-help as part of a next-generation helpdesk project.
- Triage tickets and deliver self-help solutions and recommendations.
- Own and manage laptop and hardware policies.
- Maintain asset registers.
- Coordinate escalation and resolution of incidents with technology partners and across the wider technology team.
- Manage a team of Technology Help Desk Analysts.
- Develop effective working relationships with colleagues within and beyond Technology to ensure a consistent, high-quality service is delivered.
- Coordinate Technology requirements for new bakery openings and refurbishments.
Areas of Responsibility:
- Report to the Chief Technology Officer.
- Lead, work flexibly, and be part of the on-call rota.
- Deliver high-quality technical support with exceptional customer service skills.
- Resolve calls within agreed Service Level Agreements (SLA).
- Coach and mentor team members to ensure relevant knowledge and skills are developed.
- Provide hardware and software support both locally and remotely.
- Assist with ongoing projects across the group.
- Manage ticket queues effectively and provide regular, accurate updates to users.
- Liaise with and escalate issues to 2nd and 3rd line technicians, including third parties where appropriate.
- Support users on iOS technologies and cloud applications.
- Travel to other units to resolve issues requiring intervention.
- Supervise team members and ensure work is completed effectively.
- Deputize when necessary.
Experience/Skills:
- Sound knowledge and experience supporting a wide range of IT applications, platforms, and technologies (M365, Azure, Active Directory, hardware).
- Strong organizational skills with 3+ years of experience in a similar role.
- Positive, "can do" outlook and approach to work.
- Technology qualifications/certifications are a bonus.
- Excellent written and verbal communication skills.
- Experience working with service desk tools and technology such as remote access and knowledge resources.
- Ability to investigate and troubleshoot issues, keep users up to date, and drive solutions to a conclusion.
- Ability to think critically and provide solutions through various problem-solving techniques.
- Ability to prioritize issues according to business needs and escalate when necessary.
- Demonstrate excellent customer service to business functions.
- Experience with previous IT projects or ongoing personal study is advantageous.
- Ability to market and promote the service desk, advocate for necessary resources, and appreciate the service desk's value.
- Critical thinking about systems and consistent adjustment as needed.
- Ensure all IT Service Desk processes are thoroughly documented, consistently audited, and regularly improved.
- Willingness and ability to learn about standard and bespoke applications.
Accountant
Location: Remote
Rate: £250-£350
Company Overview:
This global company is a leading provider of gaming and lottery technology, offering solutions for government-regulated markets worldwide. Its diverse portfolio includes lottery systems, gaming machines, sports betting platforms, and digital gaming content, serving customers in over 100 countries. The organisation is known for leveraging cutting-edge technology, player insights, and a commitment to responsible gaming to create engaging experiences that drive growth.
Responsibilities
Product Owner - Product Development
Circa £60,000 p/a
London (2-3 days p/w)
Permanent
Are you a dynamic Product Owner with a background in marketing and a passion for delivering exceptional digital solutions? Our client, a full-service digital experience agency, is looking for a proactive individual to join their team. If you have experience in web design and build, and thrive on the production side of projects, we want to hear from you!
About the Agency
Our client is committed to crafting impactful digital experiences. With a presence across multiple global locations, they partner with industry leaders across sectors including legal, healthcare, energy, and housing. Their work spans strategy, design, delivery, and continuous optimisation, ensuring they provide cutting-edge solutions that drive real results.
The Role
As a Product Owner, you will be central to product development, leveraging your problem-solving skills and industry insight to make a tangible impact. Your main responsibilities will include:
We're seeking an individual who can start as soon as possible and meets the following criteria:
Joining this agency means being part of a collaborative team that values creativity and continuous improvement. They offer a supportive environment where your skills and ideas will help shape the future of digital solutions.
If you're a detail-oriented Product Owner with a marketing and production focus, eager to bring your expertise to the team, apply today and be part of their journey to excellence!
Service Desk manager
United Kingdom - London
Posted: 20/11/2024
Salary: £45K
to £55K per Year
ID: 35012_BH
... Read more
Service Desk Manager
Salary up to £55,000
Location: London (occasional travel required
Working Hours: 37.5 hours (shifts covering 8am to 6pm) [Evenings and weekend on-call rota cover]
Overview:
A fast-growing and highly successful artisan food manufacturing and retail group is looking to hire a Senior IT Service Desk Analyst to join their dynamic team.
Overall Purpose of the Role:
- Lead and deliver service level agreements with the wider business.
- Drive change and improvements in processes and technology.
- Roll out AI-driven support and self-help as part of a next-generation helpdesk project.
- Triage tickets and deliver self-help solutions and recommendations.
- Own and manage laptop and hardware policies.
- Maintain asset registers.
- Coordinate escalation and resolution of incidents with technology partners and across the wider technology team.
- Manage a team of Technology Help Desk Analysts.
- Develop effective working relationships with colleagues within and beyond Technology to ensure a consistent, high-quality service is delivered.
- Coordinate Technology requirements for new bakery openings and refurbishments.
Areas of Responsibility:
- Report to the Chief Technology Officer.
- Lead, work flexibly, and be part of the on-call rota.
- Deliver high-quality technical support with exceptional customer service skills.
- Resolve calls within agreed Service Level Agreements (SLA).
- Coach and mentor team members to ensure relevant knowledge and skills are developed.
- Provide hardware and software support both locally and remotely.
- Assist with ongoing projects across the group.
- Manage ticket queues effectively and provide regular, accurate updates to users.
- Liaise with and escalate issues to 2nd and 3rd line technicians, including third parties where appropriate.
- Support users on iOS technologies and cloud applications.
- Travel to other units to resolve issues requiring intervention.
- Supervise team members and ensure work is completed effectively.
- Deputize when necessary.
Experience/Skills:
- Sound knowledge and experience supporting a wide range of IT applications, platforms, and technologies (M365, Azure, Active Directory, hardware).
- Strong organizational skills with 3+ years of experience in a similar role.
- Positive, "can do" outlook and approach to work.
- Technology qualifications/certifications are a bonus.
- Excellent written and verbal communication skills.
- Experience working with service desk tools and technology such as remote access and knowledge resources.
- Ability to investigate and troubleshoot issues, keep users up to date, and drive solutions to a conclusion.
- Ability to think critically and provide solutions through various problem-solving techniques.
- Ability to prioritize issues according to business needs and escalate when necessary.
- Demonstrate excellent customer service to business functions.
- Experience with previous IT projects or ongoing personal study is advantageous.
- Ability to market and promote the service desk, advocate for necessary resources, and appreciate the service desk's value.
- Critical thinking about systems and consistent adjustment as needed.
- Ensure all IT Service Desk processes are thoroughly documented, consistently audited, and regularly improved.
- Willingness and ability to learn about standard and bespoke applications.
Accountant
United Kingdom - Remote
Posted: 12/11/2024
Salary: £0.00
to £350.00 per Day
ID: 34982_BH
... Read more
Accountant
Location: Remote
Rate: £250-£350
Company Overview:
This global company is a leading provider of gaming and lottery technology, offering solutions for government-regulated markets worldwide. Its diverse portfolio includes lottery systems, gaming machines, sports betting platforms, and digital gaming content, serving customers in over 100 countries. The organisation is known for leveraging cutting-edge technology, player insights, and a commitment to responsible gaming to create engaging experiences that drive growth.
Responsibilities
- Perform various day-to-day financial tasks, including general ledger entries, reconciliations, intercompany transactions, accounts payable, and payment processing.
- Assist with the preparation of VAT returns for the company's entities.
- Support the annual audit process for local and group-level entities.
- Contribute to the preparation of monthly consolidated management accounts.
- Carry out ad hoc tasks and generate reports as requested by management.
- Handle finance-related inquiries from auditors, banks, suppliers, and internal teams.
- A tertiary education degree in accounting or equivalent (e.g., ACCA qualification or near completion).
- 1-2 years of experience in finance, preferably within a Gambling industry.
- Strong analytical and problem-solving abilities.
- High attention to detail and a conscientious, integrity-driven work approach.
- Advanced proficiency in Excel.
- Experience with SAP is a plus.
- Excellent communication skills, with fluency in English.
Product Owner - Product Development
United Kingdom - London
Posted: 08/11/2024
Salary: £60K
to £65K per Year
ID: 34975_BH
... Read more
Product Owner - Product Development
Circa £60,000 p/a
London (2-3 days p/w)
Permanent
Are you a dynamic Product Owner with a background in marketing and a passion for delivering exceptional digital solutions? Our client, a full-service digital experience agency, is looking for a proactive individual to join their team. If you have experience in web design and build, and thrive on the production side of projects, we want to hear from you!
About the Agency
Our client is committed to crafting impactful digital experiences. With a presence across multiple global locations, they partner with industry leaders across sectors including legal, healthcare, energy, and housing. Their work spans strategy, design, delivery, and continuous optimisation, ensuring they provide cutting-edge solutions that drive real results.
The Role
As a Product Owner, you will be central to product development, leveraging your problem-solving skills and industry insight to make a tangible impact. Your main responsibilities will include:
- Collaborating with design, strategy, and development teams to transform ideas into high-quality digital solutions.
- Managing product backlogs and creating comprehensive roadmaps.
- Working with Business Analysts to develop Epics and User Stories throughout development stages.
- Acting as the key liaison between stakeholders and the product team, ensuring clear communication and alignment with business goals.
- Overseeing development stages and facilitating effective sprint planning.
- Maintaining high product standards and collaborating with QA teams to ensure readiness for deployment.
We're seeking an individual who can start as soon as possible and meets the following criteria:
- Marketing and Production Experience: Proven expertise on the production side, preferably with an industry background in marketing.
- Web Design and Build Knowledge: Strong understanding of web design and development practices.
- Creative Problem-Solving: Ability to drive innovation and align digital products with client needs.
- Jira Proficiency: Familiarity with Jira for managing project workflows.
- Leadership and Communication: Strong leadership skills and the ability to effectively communicate with stakeholders at all levels.
- Agile Methodologies: Deep understanding of Agile practices and how to implement them.
Joining this agency means being part of a collaborative team that values creativity and continuous improvement. They offer a supportive environment where your skills and ideas will help shape the future of digital solutions.
If you're a detail-oriented Product Owner with a marketing and production focus, eager to bring your expertise to the team, apply today and be part of their journey to excellence!