IT

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We are seeking a skilled Data Architect to join a large-scale data warehousing project with a leading Higher Education partner, working via a specialist consultancy. This role offers an exciting opportunity to shape and deliver cutting-edge data architecture within a complex, enterprise-scale environment.

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Key Responsibilities

• Design and implement robust data architecture solutions on Microsoft Azure.

• Develop and optimise MSFT Data Lake and MSFT Fabric infrastructure to support enterprise-level data processing and analytics.

• Collaborate with data engineers, analysts, and stakeholders to define best practices and ensure seamless data integration.

• Support the delivery of a scalable, secure, and efficient data warehouse that underpins strategic reporting and insights.

• Provide architectural guidance throughout the project lifecycle, from design to deployment.

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Skills & Experience

• Proven experience as a Data Architect on large-scale data projects.

• Strong expertise in Microsoft Azure, Data Lake, and Fabric technologies.

• Hands-on experience with data modelling, governance, and architecture frameworks.

• Excellent stakeholder communication and collaboration skills.

• Prior experience within higher education or large, data-rich organisations is advantageous.

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Contract Details

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Coupa Implementation Architect
Contract - 6 months initially
Remote - India

We're working with a global enterprise undergoing a large-scale digital transformation across sourcing, procurement, and finance operations. As part of this journey, we're seeking an experienced Technical Business Analyst / Coupa Platform Specialist to own the technical design, delivery, and integration of the Coupa ecosystem.
This is a senior, hands-on role suited to someone with deep Coupa expertise and strong integration and data migration experience within complex, global environments.
The Role

• Take technical ownership of the Coupa platform and drive scalable, compliant solutions.
• Lead system integration across ERP, middleware, and third-party tools, ensuring robust data flows.
• Oversee large-volume data migration activities, including design, testing, and go-live support.
• Manage end-to-end delivery across planning, execution, and post-deployment optimisation.
• Act as the primary technical liaison between business stakeholders, integration teams, and vendors.
• Contribute to continuous improvement through automation, DevOps practices, and platform enhancements.
• Ensure compliance with governance, change management, and audit requirements.

About You
You're a confident technical leader who enjoys translating complex platform and integration requirements into tangible outcomes. You're proactive, detail-driven, and comfortable working across multiple teams and geographies.
Key Skills & Experience

• Coupa Certified, with extensive experience in Coupa technical delivery and platform integration.
• Proven experience leading data migration and middleware integration (MuleSoft, Boomi, Azure Integration Services, Kafka, etc.).
• Strong knowledge of ETL tools (Informatica, Talend, SQL scripting).
• Familiarity with cloud environments (AWS, Azure, or GCP).
• Strong analytical, problem-solving, and stakeholder management skills.
• Experience with Agile / DevOps delivery and tools like ServiceNow or Jira.
• Confident managing external vendors and internal technical teams.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical discipline.

 

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IT Service Quality Lead
Location: Newcastle (Hybrid - 3 days office-based)
Contract: Fixed-term until December 2026
Salary: Up to £46,000 per annum 
 

We're partnering with a major manufacturing and distribution business seeking an IT Service Quality Lead to drive excellence across its technology operations. This role is ideal for someone passionate about improving service delivery, ensuring compliance with ITIL standards, and fostering a culture of continuous improvement.

You'll be responsible for ensuring IT services meet performance and quality expectations, enhancing operational efficiency, and championing best practices across cross-functional teams.
 

Key Responsibilities

Service Quality & Governance

• Develop and implement IT service quality frameworks and standards

• Monitor performance against agreed SLAs, KPIs, and user satisfaction levels

• Conduct regular service audits to ensure compliance with ITIL and ISO standards

Continuous Improvement & Process Optimisation

• Identify service delivery gaps and lead root cause analyses

• Partner with Service Delivery teams to enhance incident, problem, and change management processes

• Produce quality dashboards and service performance reports to drive data-led decision-making

Stakeholder Engagement

• Act as a point of contact for service quality discussions with internal teams and third-party vendors

• Present insights and recommendations to senior stakeholders to support operational improvements

Leadership & Development

• Mentor IT support and service desk teams on best practices for quality and consistency

• Deliver workshops and training sessions to promote service excellence

• Support the onboarding and development of new team members in quality-related functions

Technology & Data

• Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor and enhance service quality

• Leverage analytics tools, such as Power BI, to visualise trends and highlight improvement opportunities

• Recommend automation solutions to streamline service delivery and boost reliability
  
   

  Skills & Experience

  Technical Proficiency

• Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk)

• Familiarity with knowledge management tools and documentation practices

• Strong understanding of ITIL principles across incident, problem, and change management

• Skilled in Power BI (reporting/visualisation) and Visio (process mapping)

• Analytical & Communication Skills

• Confident analysing performance metrics and identifying service trends

• Skilled in conducting root cause analyses and implementing effective solutions

• Strong communicator, capable of engaging both technical and non-technical audiences

• Excellent documentation and report-writing ability

• Leadership & Collaboration

• Experience training or mentoring IT teams on service management best practices

• Proven ability to build collaborative relationships with stakeholders and cross-functional teams

• Adaptable problem-solver who thrives under pressure and drives results

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