First-class IT Recruitment Solutions

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Senior Business Development Manager - Dubai (Remittance & Financial Services)

TechNET-IT is proud to partner with a rapidly growing leader in the remittance and financial services industry. Our client is a B2B financial services provider revolutionizing cross-border transactions by offering fast, transparent, and cost-effective solutions. With a global infrastructure supporting payments in over 75 currencies and an integrated payment acceptance platform, they are empowering businesses across industries such as sports, entertainment, logistics, and travel.

As they expand their operations in the Middle East, we are seeking a Senior Business Development Manager to join their team in Dubai and play a pivotal role in driving growth and strategic partnerships.

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Key Responsibilities

Strategic Business Growth

• Develop and execute a comprehensive business development strategy to drive revenue growth and market share.
• Identify new market opportunities, staying informed about emerging trends and technologies in the remittance and financial services industry.

Partnership Development & Relationship Management

• Build and nurture strategic relationships with financial institutions, partners, agents, and other stakeholders.
• Lead negotiations and finalize partnerships to expand the remittance network and enhance market presence.

Team Leadership

• Mentor and lead a team of business development professionals, fostering a culture of collaboration and high performance.
• Provide strategic guidance to help the team achieve individual and collective objectives.

Market Analysis & Competitive Intelligence

• Conduct in-depth market analysis and competitor benchmarking to uncover opportunities for growth.
• Leverage customer feedback and market insights to craft actionable strategies and refine go-to-market plans.

Customer Acquisition & Retention

• Drive customer acquisition efforts to expand the client base, ensuring alignment with organizational goals.
• Oversee customer retention initiatives and guarantee exceptional service delivery to maximize loyalty and recurring business.

Financial Performance & Reporting

• Develop and manage budgets, forecasts, and performance metrics for business development initiatives.
• Monitor and report on financial performance, providing insights and recommendations to senior leadership.

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Requirements

• Experience: Minimum of 5+ years in business development within the financial services or remittance industry, with a proven record of achieving and exceeding business objectives.
• Strategic Partnerships: Demonstrated success in establishing and managing strategic partnerships that drive business growth.
• Industry Knowledge: Deep understanding of remittance market dynamics, regulatory compliance, and industry trends.
• Leadership Skills: Proven ability to lead, inspire, and develop high-performing teams.
• Customer Focus: Strong track record of customer acquisition, retention, and relationship management.
• Analytical Thinking: Ability to conduct market analysis, assess competitive landscapes, and make data-driven decisions.
• Communication Skills: Exceptional verbal, written, and interpersonal communication skills.
• Tech Savvy: Proficiency in Microsoft Office suite and CRM tools; familiarity with emerging technologies in the payments and remittance sectors.
• Qualifications: Bachelor's degree in Business, Marketing, or a related field.

Desirable:

• Previous experience working in a FinTech or start-up environment.
• Expertise in payments or remittance markets.
• Passion for innovation and emerging digital technologies.

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**Network Consultant - Your Next Big Career Move!**

Are you passionate about networking solutions and excited by the idea of working on IT infrastructure projects for some of Norway's largest companies? If so, we're looking for someone like you to join our team as a **Network Consultant**. 

**What You'll Do:**  
- Design, implement, and operate advanced network infrastructures.  
- Collaborate on projects that involve secure endpoint networks, cloud solutions, and data center configurations.  
- Work in a vibrant environment with opportunities to develop your expertise and engage with cutting-edge technologies.

**Who You Are:**  
You're a tech enthusiast with a solid understanding of the interplay between infrastructure technologies, applications, and business solutions. You enjoy sharing knowledge and thrive in collaborative settings. Strong communication skills in Norwegian and English, and the ability to work well with both technical and non-technical stakeholders, are key.

**What You Bring:**  
- **Education & Certifications:** Higher education or equivalent work experience, ideally with certifications such as CCNA or CCNP.  
- **Technical Skills:**  
  - Proficiency in Cisco networking, firewalls, network security, and wireless networks.  
  - Familiarity with cloud networking platforms (e.g., Microsoft Azure, AWS).  
  - Experience with automation tools or scripting languages like Python or Ansible.  
  - Bonus: Expertise in network architecture.  
- **Experience:** At least 3 years in networking, with a strong desire to deepen your skills.

**Why Choose Us?**  
- **Professional Growth:** Be part of the industry's most diverse technological environment, with ample learning and collaboration opportunities.  
- **Exciting Projects:** Work on initiatives with significant societal impact.  
- **Work-Life Balance:** Enjoy an extra holiday week (6 weeks total) and flexible working conditions.  
- **Comprehensive Benefits:** Private health insurance, robust pension plans, and access to corporate cabins.  
- **Community & Fun:** Join one of 30+ activity groups—from outdoor adventures to karaoke nights (participation optional!).

**Locations:** Oslo, Stavanger, or Trondheim.  

If this sounds like your next career step, we'd love to hear from you! Submit your resume and application today.

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Service Desk Manager

Salary up to £55,000
Location: London (occasional travel required
Working Hours: 37.5 hours (shifts covering 8am to 6pm) [Evenings and weekend on-call rota cover]

Overview:
A fast-growing and highly successful artisan food manufacturing and retail group is looking to hire a Senior IT Service Desk Analyst to join their dynamic team.

Overall Purpose of the Role:
- Lead and deliver service level agreements with the wider business.
- Drive change and improvements in processes and technology.
- Roll out AI-driven support and self-help as part of a next-generation helpdesk project.
- Triage tickets and deliver self-help solutions and recommendations.
- Own and manage laptop and hardware policies.
- Maintain asset registers.
- Coordinate escalation and resolution of incidents with technology partners and across the wider technology team.
- Manage a team of Technology Help Desk Analysts.
- Develop effective working relationships with colleagues within and beyond Technology to ensure a consistent, high-quality service is delivered.
- Coordinate Technology requirements for new bakery openings and refurbishments.

Areas of Responsibility:
- Report to the Chief Technology Officer.
- Lead, work flexibly, and be part of the on-call rota.
- Deliver high-quality technical support with exceptional customer service skills.
- Resolve calls within agreed Service Level Agreements (SLA).
- Coach and mentor team members to ensure relevant knowledge and skills are developed.
- Provide hardware and software support both locally and remotely.
- Assist with ongoing projects across the group.
- Manage ticket queues effectively and provide regular, accurate updates to users.
- Liaise with and escalate issues to 2nd and 3rd line technicians, including third parties where appropriate.
- Support users on iOS technologies and cloud applications.
- Travel to other units to resolve issues requiring intervention.
- Supervise team members and ensure work is completed effectively.
- Deputize when necessary.

Experience/Skills:
- Sound knowledge and experience supporting a wide range of IT applications, platforms, and technologies (M365, Azure, Active Directory, hardware).
- Strong organizational skills with 3+ years of experience in a similar role.
- Positive, "can do" outlook and approach to work.
- Technology qualifications/certifications are a bonus.
- Excellent written and verbal communication skills.
- Experience working with service desk tools and technology such as remote access and knowledge resources.
- Ability to investigate and troubleshoot issues, keep users up to date, and drive solutions to a conclusion.
- Ability to think critically and provide solutions through various problem-solving techniques.
- Ability to prioritize issues according to business needs and escalate when necessary.
- Demonstrate excellent customer service to business functions.
- Experience with previous IT projects or ongoing personal study is advantageous.
- Ability to market and promote the service desk, advocate for necessary resources, and appreciate the service desk's value.
- Critical thinking about systems and consistent adjustment as needed.
- Ensure all IT Service Desk processes are thoroughly documented, consistently audited, and regularly improved.
- Willingness and ability to learn about standard and bespoke applications.

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