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The Role
Our client is a fast-growing professional services firm in the consulting industry, serving mid to large-sized enterprises. They are seeking an experienced, motivated Client Relationship Leader to support the growth strategy and ensure customer satisfaction with their services.

In this role, you will be responsible for resolving client issues and proactively addressing customer needs. Strong communication skills are essential, along with an ability to understand and address client challenges. Your primary objectives will be to safeguard revenue, retain clients, and grow accounts.

The Ideal Candidate
You are a self-starter with a strong background in customer relationship management, ideally within the professional services and technology sectors. You have a proven record of understanding client needs, offering solutions, and driving account growth.

This organization values forward-thinking, relationship-driven individuals who can build trust, mutual respect, and understanding. Their people are leaders with a relentless drive to improve, and they expect the same from you.

Key Competencies

• Commercial Acumen
  • Identify opportunities for account growth.
  • Propose commercial models that foster mutually beneficial outcomes.
• Problem Solving
  • Approach challenges with a solution-oriented mindset.
  • Initiate solutions proactively.
• Organizational Skills
  • Structured and strategic in planning and thinking.
• Leadership
  • Demonstrates leadership even in ambiguity and complexity.
• Communication and Influence
  • Communicates clearly and effectively, with active listening skills.
  • Simplifies complex concepts for broad understanding.
• Analytical and Critical Thinking
  • Exercises sound judgment and analyzes client needs, both stated and unstated.
  • Evaluates situations critically to understand implications of decisions.
• Relationship Building
  • Quickly establishes credibility and trust, balancing advocacy for both clients and the organization.

Key Responsibilities

• Build and nurture relationships with key client contacts.
• Develop plans to address client business needs and objectives.
• Provide guidance on creating profitable, efficient processes.
• Schedule regular check-ins to ensure client satisfaction.
• Act as the primary contact for escalated client issues.
• Support the sales team in up-selling and cross-selling efforts.
• Ensure adherence to contract terms by both clients and the firm.
• Monitor competition to develop client retention strategies.
• Set and meet sales and revenue targets.
• Collaborate with internal teams to address client needs.
• Maintain accurate client records in the CRM system.
• Stay informed on best practices and industry trends.
• Continuously seek feedback for improvement.
• Focus on long-term growth of individual accounts.

Personal Skills and Attributes

• Experience in growing and managing client accounts.
• Proven track record as a Client Relationship Manager.
• Successful history of meeting and exceeding targets.
• Strong customer service orientation and KPIs experience (e.g., customer satisfaction).
• Proficiency in MS Office and CRM platforms (e.g., Salesforce).
• Excellent communication, negotiation, and presentation skills.
• Problem-solving and teamwork abilities.
• Degree in Business Administration, Marketing, or related field.
• Skills in active listening, prospecting, and self-confidence.
• Strong motivation for sales and attention to detail.

If you are driven to build lasting client relationships and have a talent for identifying growth opportunities, this role offers the chance to thrive in a dynamic professional services environment.

• Credit Evaluation: Assess the creditworthiness of clients by analysing financial documents and credit reports and provide recommendations on credit limits and terms.
• Financial Analysis: Conduct assessments of clients' financial health, focusing on liquidity, profitability, and cash flow, while monitoring changes in credit risk.
• Decision-Making: Present informed credit decisions and prepare regular reports highlighting key trends and risks to senior management.
• Collaboration: Work with sales, finance, and legal teams to align on credit policies, and communicate effectively with clients in French, Polish and English.
• Compliance: Ensure adherence to internal credit policies and implement controls to mitigate credit risk.

• Fluent in French, Polish, and English is mandatory.
• A bachelor's degree in finance, Accounting, Business Administration, or a related field.
• Over 3 years of experience as a Credit Analyst, preferably in a corporate finance or consulting context.
• Strong understanding of financial statements, credit analysis, and risk management practices.
• Excellent communication and interpersonal skills in French, Polish and English.
• Proficient in financial analysis software and tools.
• Detail-oriented with strong analytical and problem-solving skills.
• Capable of working both independently and collaboratively in a fast-paced environment.

• Transition Planning: Develop and implement comprehensive transition plans with internal teams and external stakeholders, managing timelines, resources, and milestones.
• Stakeholder Engagement: Serve as the main point of contact for clients, providing regular updates and addressing any concerns throughout the transition.
• Risk Management: Identify potential risks, develop mitigation strategies, and ensure minimal disruption to customer operations.
• Documentation and Reporting: Maintain detailed documentation and generate progress reports for stakeholders, including post-transition reviews.
• Cross-Functional Collaboration: Collaborate with internal teams to optimize processes and enhance customer satisfaction during the transition.
• Quality Assurance: Establish and implement quality assurance measures to ensure transitions meet customer expectations.

• A bachelor's degree in business, project management, or a related discipline.
• Proven track record as a Transition Manager or in a comparable role, ideally in a customer-centric environment.
• Strong project management capabilities, with a focus on planning, execution, and problem-solving.
• Excellent communication and interpersonal skills, with the ability to foster positive relationships with clients and internal teams.
• Familiarity with change management principles and methodologies.
• Detail-oriented with a commitment to delivering quality and ensuring customer satisfaction.