First-class IT Recruitment Solutions

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**Network Consultant - Your Next Big Career Move!**

Are you passionate about networking solutions and excited by the idea of working on IT infrastructure projects for some of Norway's largest companies? If so, we're looking for someone like you to join our team as a **Network Consultant**. 

**What You'll Do:**  
- Design, implement, and operate advanced network infrastructures.  
- Collaborate on projects that involve secure endpoint networks, cloud solutions, and data center configurations.  
- Work in a vibrant environment with opportunities to develop your expertise and engage with cutting-edge technologies.

**Who You Are:**  
You're a tech enthusiast with a solid understanding of the interplay between infrastructure technologies, applications, and business solutions. You enjoy sharing knowledge and thrive in collaborative settings. Strong communication skills in Norwegian and English, and the ability to work well with both technical and non-technical stakeholders, are key.

**What You Bring:**  
- **Education & Certifications:** Higher education or equivalent work experience, ideally with certifications such as CCNA or CCNP.  
- **Technical Skills:**  
  - Proficiency in Cisco networking, firewalls, network security, and wireless networks.  
  - Familiarity with cloud networking platforms (e.g., Microsoft Azure, AWS).  
  - Experience with automation tools or scripting languages like Python or Ansible.  
  - Bonus: Expertise in network architecture.  
- **Experience:** At least 3 years in networking, with a strong desire to deepen your skills.

**Why Choose Us?**  
- **Professional Growth:** Be part of the industry's most diverse technological environment, with ample learning and collaboration opportunities.  
- **Exciting Projects:** Work on initiatives with significant societal impact.  
- **Work-Life Balance:** Enjoy an extra holiday week (6 weeks total) and flexible working conditions.  
- **Comprehensive Benefits:** Private health insurance, robust pension plans, and access to corporate cabins.  
- **Community & Fun:** Join one of 30+ activity groups—from outdoor adventures to karaoke nights (participation optional!).

**Locations:** Oslo, Stavanger, or Trondheim.  

If this sounds like your next career step, we'd love to hear from you! Submit your resume and application today.

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Service Desk Manager

Salary up to £55,000
Location: London (occasional travel required
Working Hours: 37.5 hours (shifts covering 8am to 6pm) [Evenings and weekend on-call rota cover]

Overview:
A fast-growing and highly successful artisan food manufacturing and retail group is looking to hire a Senior IT Service Desk Analyst to join their dynamic team.

Overall Purpose of the Role:
- Lead and deliver service level agreements with the wider business.
- Drive change and improvements in processes and technology.
- Roll out AI-driven support and self-help as part of a next-generation helpdesk project.
- Triage tickets and deliver self-help solutions and recommendations.
- Own and manage laptop and hardware policies.
- Maintain asset registers.
- Coordinate escalation and resolution of incidents with technology partners and across the wider technology team.
- Manage a team of Technology Help Desk Analysts.
- Develop effective working relationships with colleagues within and beyond Technology to ensure a consistent, high-quality service is delivered.
- Coordinate Technology requirements for new bakery openings and refurbishments.

Areas of Responsibility:
- Report to the Chief Technology Officer.
- Lead, work flexibly, and be part of the on-call rota.
- Deliver high-quality technical support with exceptional customer service skills.
- Resolve calls within agreed Service Level Agreements (SLA).
- Coach and mentor team members to ensure relevant knowledge and skills are developed.
- Provide hardware and software support both locally and remotely.
- Assist with ongoing projects across the group.
- Manage ticket queues effectively and provide regular, accurate updates to users.
- Liaise with and escalate issues to 2nd and 3rd line technicians, including third parties where appropriate.
- Support users on iOS technologies and cloud applications.
- Travel to other units to resolve issues requiring intervention.
- Supervise team members and ensure work is completed effectively.
- Deputize when necessary.

Experience/Skills:
- Sound knowledge and experience supporting a wide range of IT applications, platforms, and technologies (M365, Azure, Active Directory, hardware).
- Strong organizational skills with 3+ years of experience in a similar role.
- Positive, "can do" outlook and approach to work.
- Technology qualifications/certifications are a bonus.
- Excellent written and verbal communication skills.
- Experience working with service desk tools and technology such as remote access and knowledge resources.
- Ability to investigate and troubleshoot issues, keep users up to date, and drive solutions to a conclusion.
- Ability to think critically and provide solutions through various problem-solving techniques.
- Ability to prioritize issues according to business needs and escalate when necessary.
- Demonstrate excellent customer service to business functions.
- Experience with previous IT projects or ongoing personal study is advantageous.
- Ability to market and promote the service desk, advocate for necessary resources, and appreciate the service desk's value.
- Critical thinking about systems and consistent adjustment as needed.
- Ensure all IT Service Desk processes are thoroughly documented, consistently audited, and regularly improved.
- Willingness and ability to learn about standard and bespoke applications.

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Jo Title: Director, Data, Analytics & AI Lead  
Location: Delaware, US | Reporting to: Head of Data & IT
Company: Leading Lifesciences and Pharmaceutical Manufacturer
Salary: up to $190,000 + market leading benefits

About the Role

Are you ready to play a pivotal role in driving innovative AI and data solutions within a global, science-led company? We are seeking an Associate Director, Data, Analytics & AI Lead to transform data operations in critical areas of compliance and global payment transparency. This role, part of a highly visible team, offers a unique opportunity to lead high-impact projects that shape the future of healthcare technology and compliance.

About the Company 

Our client is a global leader in the pharmaceutical and biotechnology sector, renowned for its pioneering approach to science and technology. Committed to diversity, inclusion, and continuous learning, they empower employees to challenge convention and innovate. By joining this team, you'll work in an environment that values collaboration, integrity, and a passion for making a positive impact on patients' lives worldwide.

Key Responsibilities

• As the Associate Director, Data, Analytics & AI Lead, you will:
• Spearhead a significant re-platforming initiative to modernize key data systems, including Aspen, a major platform for global regulatory compliance.
• Lead and develop a global team based across multiple locations, driving performance in data, analytics, and AI.
• Forge and strengthen strategic partnerships with senior stakeholders to ensure IT solutions align with long-term business goals.
• Manage a portfolio of high-value projects, assess new requirements, and contribute to shaping the IT strategy through cross-functional collaboration.
• Utilize your expertise in cloud technologies and AI-driven data solutions to enhance capabilities, leveraging platforms like AWS and Snowflake.

Required Skills & Experience

We're looking for an accomplished leader with:
 

• 7+ years of relevant experience in data and analytics, particularly within compliance and regulatory environments.
• Strong foundational experience in AWS technologies (EC2, S3, EMR, RDS, IAM) and ETL tools such as Talend and DBT.
• Demonstrated ability to manage and inspire teams while delivering large-scale data solutions.
• A proven record of building business cases, mobilizing high-value investments, and developing technology solutions.
• Exceptional communication and stakeholder management skills, with the ability to effectively engage senior leadership.

 

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