Portfolio Analyst

£200 - £250pd

Halifax

6 Months Contract

My client is looking for an experienced Portfolio Analyst to join their large property & liability insurance team of over 500 employees based in Halifax. The ideal candidate will have knowledge of agile methodology and practices (Scrum, Kanban) as well as being able to maintain project and/or programme plans, including risks, actions, issues and dependencies.

What would you be responsible for in this role?

• Assisting in the day to day management of IT projects and products, working with the Lead Portfolio Analyst, Product Owners and Agile Delivery Leads to ensure that each individual project/product is well governed in line with the change operating model
• Produce summary reporting for the wider stakeholder community, including; fortnightly and monthly portfolio reports, working with contributors and liaising with delivery teams to ensure they are completed to the desired standard and on-time
• Maintaining the portfolio tracker by tracking the status of inflight projects/products, including; tracking various governance gates, updating costs of delivery and benefits realisation information.
• Develop, create and maintain regular summary Agile performance reporting working with Product Owners, Scrum Masters and delivery leads
• Providing support and administration for the various IT governance meetings

Support the Lead Portfolio Analyst as follows:

• Maintain our on-line filing system, updating where required and ensure team members are contributing to this where appropriate
• Attend, facilitate and support all portfolio governance meetings (including specific project and programme boards where necessary)
• Supporting the collation of new product/project proposals ahead of each review meeting and ensuring all relevant processes are adhered to
• Manage the update and release of new version(s) of the portfolio tracker, initiation templates, and project status reporting templates as needed on a periodic basis including its communication and roll out
• Assist in keeping various portfolio and governance reference documents accurate and up-to date
• Assist in the preparation of presentation packs for governance meetings when required 
• Support quality reviews of proposals and projects within the portfolio ensuring the information is accurate and robust
• Support in the delivery of activities relating to the IT communication plan

• Ensure that projects/teams comply with the portfolio/project governance processes and standards
• Co-ordinate and capture suggested changes and improvement recommendations to governance processes as they are being used
• Support in maintaining and releasing new versions of the governance process
• Gather reporting metrics that provide a clear picture on the progress of the IT portfolio
• Support with the IT communication plan

What would we like to see in you? 

Essential 

Experience and knowledge

• Managing business and stakeholder groups
• Supporting product/project governance practices
• Maintaining project and/or programme plans, including risks, actions, issues, dependencies
• Meeting governance - preparing agendas, issuing minutes, minute taking
• The coordination and collation of status reports 
• Knowledge of agile methodology and practices (Scrum, Kanban)
• Microsoft packages - Powerpoint, Word and Excel

Nice to have

• Experience and knowledge
• PMO tools
• Benefits and dependency mapping, risk management and resource planning
• Performance metric reporting for agile teams

Role: IT Infrastructure Server Engineer

Salary: £38,000 - £45,000

Location: Hethel, Norwich

My client is a world renowned automotive manufacturer are looking for an IT Infrastructure Server Engineer to join their team on a Full time basis due to expansion of their IT Department

The Role: 
To provide a high quality IT Service to the business by the effective management and control, of the IT environment and specialist support organisations.

Provide 3rd line support of the IT Infrastructure estate, including:

• Management of IT Service incidents to resolution
• Technical resolution of IT Service incidents
• Liaison with specialist support organisations
• Technical input for system maintenance and outages
• IT Service Policy and process definition and enforcement
• Implementation of IT Change requests
• Adherence to IT Service, Change and Security processes and procedures
• Support documentation for BAU take-on
• Provide input and deliver the Strategy (including upgrade roadmap) for all IT Infrastructure systems
• Participate in strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
• Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.
• Assess and communicate risks associated with IT investments.
• Coordinate and facilitate consultation with stakeholders to define systems requirements for new technology implementations.
• Participate in the development and execution of an enterprise-wide disaster recovery and continuity plan.
• Prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
• Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
• Assess and make recommendations on the improvement or re-engineering of the IT Infrastructure systems organization.

Qualifications and Experience (Essential & Desirable criteria)

• ITIL v2 awareness
• Professional IT qualification - MCSA, MCITP, MCSE or MCP
• Windows desktop operating systems (Windows 7, XP, 2000) with imaging management and deployment tools (SCCM/SCOM/Ghost)
• Diagnostic tools (BART PE)
• Windows server operating systems (Windows 2003 and 2008)
• Operating system patch management (SCCM/WSUS).
• Windows server functionalities (DHCP, DNS, WINS, Print Servers)
• Microsoft Office Suite (2003 onwards)
• Fluent English spoken and written
• Advanced PC skills (MS Office and MS Project)
• Methodical, Analytical
• Wide experience in administering IT systems, providing 2nd/3rd line support, with medium/large environments

Technical support (Partenon)

Day rate dependant on experience

Milton Keynes

10 Months Contract

Role

Partenon Support provide a 2nd/3rd line function dealing with the acceptance and ownership of Partenon IT Remedy incidents. Partenon Support also provide a testing function to complete post change acceptance testing for Implementation Infrastructure changes.

Key responsibilities

The primary purpose and fundamentals of this role are to Manage remedy incidents meeting agreed procedures and timescales. Validate incident impact by performing dummy transactions to aid resolution and impact assessment. Interface with the Major Incident Team by identifying incident trends. Provide post implementation testing for all standard infrastructure changes. Create test scripts.

Skills

• ITIL Foundation. (Desirable)
• ISTQB Foundation. (Desirable)
• BMC Remedy experience.
• Experience of change control systems / workflow systems.
• Experience of testing, liaising with Stakeholders/Project management and hands on management of testing activity.
• Understanding of the end to end activities involved in UAT and Production testing.
• Previous Customer Service experience gained ideally in a Banking and/or IT environment.
• Partenon product knowledge.
• Good understanding of IT Systems and technologies.
• Ability to work under pressure and to tight deadlines.
• Focussed and flexible team player.
• System testing experience.

You will maintain onsite cover 07:00 to 17:00 Monday to Friday and 08:00 to 12:00 Saturday. Provide a 24/7 support function for the Implementation teams to enable testing and validation.

Provide a 24/7 support function to the Major Incident Team to proactively resolve problems and conflicts/escalations as they arise.