First-class IT Recruitment Solutions

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Technical Engineer – Digital Display

Towcester

£30,000

 

 

Technical Engineer required to join an extremely interesting company that focus on digital display and connectivity. You will be joining an established Digital Display division, where you will be working with some of the biggest names in the industry. In this role you will learn so much and expand your knowledge helping you to take your next step up.

 

  

Some of what you will be doing:

 

• Learn how to assemble hardware and software solution to a high-quality standard
• Working closely with field engineers handling rate board issues
• Configuring “Digiboxes” and NUCs
• Configuring and assembling intel NUC rate board controllers for new orders
• Helping clients with rate board troubleshooting
• Monitor and helping with “PrefRates” systems
• Setting up AGMS
• Visiting customer sites to troubleshoot faulty rate boards or assist with new installations

 

 

Ideally, your skills and experience will include:

 

• 3 years’ experience with IT/audio visual hardware engineering

 

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 2nd Line Engineer 
Salary up to £32000
Based in Northamptonshire


Technet are partnered with a Microsoft gold partner based who are going through a strong stage of growth to insure they are providing a 5 Star service. 

They currently have the need for a 2nd line engineer to join the most vital part of there business, The role which will be mostly customer focused will see you not only provide outstanding support but also assist with the on boarding of new clients.

You will need the following Experience to be suitable for this role 

• Inbound support request diagnosis and resolution:
• IT – all issues affecting workstations, servers, networks, data storage etc.
• Connectivity – network and router optimisation
• Telephony – soft PBX configuration and maintenance
• Mobile – wholesale portal admin; mobile device management config / admin.
• Monitor RMM dashboard status / alerts and applying corrective action as required
• Specialist diagnosis and resolution of escalated and complex issues
• Fix hardware faults and install upgrades to client hardware • Identify trends adversely affecting service quality and mitigate as appropriate

 

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Digital Operations Manager

(Hybrid) Working

£60,000

 

Digital Operations Manager is expected to help take the lead on the daily maintenance and support of exclusive digital channel systems. As part of this leading luxury fashion company with an outstanding brand presence across the UK, you will work with a specialist digital team to provide a high-quality platform allowing users to effectively communicate with third-party support teams and accelerate the response of inquiries. You are passionate about the development of digital platforms and driving the development of growth within the business through their cloud-based e-commerce solutions.

 

Some of what you will be doing:

• Formulating and accessing strategies that are reviewed to ensure they meet the goals of the business whilst providing support
• Accountable for tackling root cause analyses, problem statements and escalation paths ensuring strong communications throughout the process
• Responsible for monitoring, reporting and developing the OKR’s with supporting partners
• Noticing changes so that Product Operations are prepared to develop and update releases across product domains
• Prioritise inquiries from users to provide fixes, solutions and training opportunities

 

Ideally, your skills and experience will include:

• Experience with CMS systems, merchandising tools, product enrichment and APIs
• Effective team working skills
• Ability to communicate problems in a professional manner
• Understanding of how to work in a fast-paced environment whilst recognising concepts

 

It would be great if you also have:

• Leadership skills, taking a direct approach to tasks
• Good at organising and prioritising tasks
• Demonstration of resolving issues in a timely manner

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