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IT Business Systems Lead

Huddersfield

Industry: Pharmaceutical Engineering / Advanced Containment Solutions

Company Size: Global engineering group (UK site-based leadership role)

TechNET IT has partnered with DEC Group UK Ltd, part of a global pharmaceutical engineering organisation, to appoint an IT Business Systems Lead.

This is a strategic and hands-on leadership role responsible for all UK IT Business Systems, driving efficiency, integration and continuous improvement across the site. Reporting to the Finance Director, you will lead ERP (Syspro), DMS (SharePoint), SQL database management and multi-system integrations.

Key Responsibilities:

• Full ownership of Syspro ERP management, configuration and optimisation
• Lead integration of bespoke software into Syspro
• Oversee SharePoint DMS administration and governance
• SQL database management (T-SQL, views, stored procedures)
• Align systems with global subsidiaries
• Manage UK IT business systems budget
• Support disaster recovery, backup and cyber security principles
• Deliver user training and drive system adoption
• Provide hands-on infrastructure and helpdesk backup support

About You:

• Proven experience managing SQL-based ERP systems
• Strong MS-SQL expertise
• Experience delivering multi-system integrations
• Strategic IT mindset with operational delivery capability
• Knowledge of Active Directory, Azure, networking (LAN/WAN/VLAN/DNS/DHCP)
• Strong stakeholder engagement and project leadership skills

This role would suit a technically credible IT leader who thrives in a manufacturing or engineering-led pharmaceutical environment and enjoys combining strategy with hands-on systems ownership.

• Seniority Level

  Mid-Senior level

• Industry

  • Pharmaceutical Manufacturing

• Employment Type

  Full-time

• Job Functions

  • Information Technology

• Skills

  • IT Integration
  • Business Systems
  • Infrastructure
  • Microsoft Azure

Global Digital Workplace & End-User Services Lead

Confidential Search | Exclusive Partnership with Technet

Hybrid

Technet has exclusively partnered with a global organisation to appoint a Global Digital Workplace & End-User Services Lead. This is a confidential mandate; full details will be shared with shortlisted candidates under NDA.

You'll join a Group IT function leading a globally distributed service tower, improving the stability, security and day-to-day digital experience for thousands of colleagues worldwide. The remit spans endpoint strategy and operations, ITSM performance, vendor governance, and service maturity.

The opportunity

This is a critical hire at a time of significant change, including a large-scale endpoint modernisation programme and the redesign of core workplace services. You'll bring calm, structure and pace, able to “helicopter in”, take ownership, and build a repeatable, scalable operating model.

Key responsibilities

• Own the global end-user services tower: performance, reliability, customer experience, and operational excellence across regions
• Lead and develop a dispersed team (including hiring, mentoring, objectives, performance and succession planning)
• Design and implement ITSM services, processes, standards and tooling, defining SLAs/KPIs and driving continual improvement
• Act as senior escalation point for complex incidents and service conflicts
• Define and own service roadmaps aligned to strategic objectives (modern workplace, collaboration, device lifecycle, support model evolution)
• Embed security, governance and compliance into operational delivery
• Manage key technology partners and third-party providers
• Oversee asset tracking and full device lifecycle management

What we're looking for

• Experience leading Digital Workplace / End-User Services / EUC functions in a global environment
• Strong ITIL / ITSM grounding with evidence of improving SLAs, KPIs and customer satisfaction
• Technical credibility across modern workplace technologies, ideally including:
• Entra ID (Azure AD), Intune, Autopilot
• Endpoint management within hybrid environments
• Device compliance and security controls
• Application packaging and monitoring
• Proven ability to lead through change and deliver outcomes at pace
• Strong stakeholder management and communication skills

Why apply?

• High-impact role with genuine scope to mature and modernise global workplace services
• Significant transformation exposure
• Opportunity to shape standards, operating model and team capability at scale

If you're interested, please apply via LinkedIn or message Technet directly. Full details will be shared as part of a confidential process.

• Lead and manage all IT across 5 UK sites
• Own and optimise the ERP platform (BizTrack / BosTrak)
• Lead the ERP upgrade programme (project ownership, stakeholder management, vendor coordination)
• Ensure business continuity, system reliability, and robust cyber security
• Maintain networks, servers, hardware and site connectivity
• Develop reporting and management dashboards
• Improve systems supporting stock, logistics and operational workflows
• Manage IT suppliers and third-party providers
• Control IT budget, user support and staff training
• Define and deliver a 3-5 year IT strategy

• ERP management within a distribution / stock-led environment
• ERP implementation and/or upgrade delivery experience
• Multi-site IT ownership (sites, users, connectivity, support model)
• Infrastructure and network oversight
• Database knowledge (SQL preferred)
• Cyber security management and compliance focus
• Strong project management capability
• Exposure to E-Commerce environments

• Experience in timber / builders merchant / distribution / manufacturing
• Warehouse scanning systems and logistics integration
• Cloud migration experience

• Commercially minded and improvement-focused
• Strategic but comfortable being hands-on when needed
• Strong communicator across technical and non-technical stakeholders
• Practical problem-solver who brings structure and pace

• Based in Maldon, Essex (with travel to other UK sites as required)
• On-site, 5 days per week (this is a visible, business-facing role)