First-class IT Recruitment Solutions

• Take ownership of the customer service function
• Make improvements rather than simply maintain what is already there
• Get involved across the team, processes, reporting and systems
• Work closely with senior leadership and have input into wider decisions
• Make sure customer feedback is used to improve the wider customer journey

• Lead and develop the customer service team
• Set the direction and priorities for the function
• Look at what is working, what isn't and what needs to change
• Improve reporting, processes, systems and ways of working
• Set clear KPIs and make sure performance stays on track
• Work closely with other teams to solve problems and improve the customer experience

• Senior customer service leadership experience, ideally from a larger retail business
• Ecommerce experience is essential
• Strong people leadership experience
• Someone who can think strategically but is still happy getting involved
• Experience improving customer service functions, not just running BAU
• Confident working with senior stakeholders and putting ideas forward
• Someone who can stay calm, make decisions and keep things moving

• Lead hands-on Active Directory security hardening and remediation activities across a complex enterprise environment.
• Design and implement AD administrative tiering models, including Tier 0 security and privileged access controls.
• Review security assessments and technical findings, translating recommendations into practical remediation plans.
• Implement identity security improvements, authentication controls and privileged account protection.
• Assess legacy Windows Server environments, authentication protocols, Group Policy and security configurations.
• Understand and manage the operational dependencies and risks associated with security changes.
• Support Active Directory resilience, recovery planning and cyber recovery readiness.
• Work closely with Infrastructure, Cyber Security and Architecture teams to implement improvements safely.
• Produce technical documentation, implementation plans and operational procedures.
• Take ownership of defined workstreams, delivering measurable security improvements with minimal supervision.

• Extensive hands-on experience administering, engineering and securing on-premises Microsoft Active Directory.
• Proven experience delivering AD hardening, security remediation and privileged access improvements.
• Strong knowledge of Active Directory administrative tiering, Tier 0 security, domain controllers and Group Policy.
• In-depth understanding of Windows Server environments, including legacy infrastructure and associated security dependencies.
• Experience working with authentication protocols, including Kerberos, NTLM and SMB, and understanding the implications of changing or disabling legacy configurations.
• Experience implementing security recommendations within complex, business-critical environments without disrupting operations.
• Strong PowerShell scripting and troubleshooting capabilities.
• Experience working independently within large enterprise environments, taking ownership of technical delivery.
• Good understanding of ITIL, change management, technical documentation and operational handover.

• Previous involvement in cyber security incidents, Active Directory recovery or post-incident remediation.
• Experience with AD forest recovery, identity resilience and disaster recovery planning.
• Microsoft Defender for Identity, Entra ID and hybrid identity security experience.
• Experience implementing Privileged Access Workstations (PAW) or similar privileged access security controls.
• Experience working within global, manufacturing, engineering or other operationally complex organisations.

• Positions: 3
• Duration: Initial 6 months
• Day Rate: Negotiable 
• IR35: Status to be confirmed
• Location: Predominantly remote, with occasional onsite attendance for technical workshops, planning and collaboration
• Start: ASAP

Data Modeler   —

• Analyze existing legacy database schemas and data structures to design equivalent, optimized data models on Azure (Azure SQL, Synapse, Data Lake).
• Define conceptual, logical, and physical data models, mapping legacy entities/relationships to modern cloud-native structures while preserving data integrity.
• Collaborate with data engineers and architects to validate migration mappings, transformation logic, and performance/scalability of the new models. 4+ years' data modeling experience required, with hands-on exposure to legacy system migration and Azure data platforms.