Desktop Support Engineers, Service Desk Technician (L1/L2), Project Assistant
Central London (positions cover all EMEA)
Number of placements:
Why were we engaged?
We first started engaging with Michael Kors in November 2017 to work alongside an urgent Service Desk Engineer contract position (L1/L2). The role went live following the launch of major project meaning the perfect candidate needed to be found as quickly as possible in order to lift the strain from the current team.
“Molly was able to gain a good understanding of the business and the requirements. Always being available for a conversation, Molly was able to provide me high quality candidates within days which was amazing. We were able to fill a position with a suitable candidate well within the timeframe requested which was great!”
Kalpesh Vora, European Retail IT Manager, Michael Kors.
How did we do?
From the first engagement, meeting Michael Kors and making the first placement, it was clear we had a very strong understanding of their business aims and objectives, goals for the upcoming projects, team culture and how to represent the brand in the most positive way possible.
As a team we were initially sourcing Service Desk/ Infrastructure candidates but were quickly recommended to further colleagues within Michael Kors to assist with Project focused positions. Although there were a small number of roles, the team were very
successful in supporting the recruitment of these as the impact of the projects were far greater!
Following the first few placements, TechNET were well-placed in understanding the needs of the team at Michael Kors and the standard they expect from all employees- meaning new roles continued to be released and trusted with us from start to finish and fully delivered on.
TechNET was engaged as the sole supplier for all contract resource required, which has continued two years later. From the outset TechNET achieved a CV to interview ratio of over 75% and of those interviewed, over 50% went through to offer / acceptance.
The team achieved this success through taking the time to fully engage with the individuals driving the IT projects forward. A number of successful and regular meetings allowed us to comprehensively understand the deliverables and key milestones that needed to be achieved and furthermore enable us to strategise a recruitment structure to support our client. More importantly, this enabled us to hit project deadlines within budget.
What happened next?
Since our initial engagement in 2017, TechNET has established itself as one of the core suppliers across all EMEA IT at Michael Kors. We can be relied upon to take on urgent recruitment needs in extremely tight timeframes and still maintain the highest quality expected.
Over the last 2 years, TechNET has opened an office in the Milton Keynes Area as part of the larger TechNET Group who have now expanded into offices across London (2010), Milton Keynes (2005) and Cheltenham (2010) to further support our customer operations in these core areas.
Our keys to success
- Communication is critical to any successful relationship and working alongside luxury fashion brands such as Michael Kors, it is important to establish a partnership where the hiring managers have confidence their partner will represent the brand as if it were their own. This is achieved by forming close alliances with individuals involved in the recruitment process and taking the time to truly understand all business needs.
- Speed and proactivity are essential to be successful within this fast- moving market, so we always respond with 3-5 CV’s for each vacancy (additional if requested) within a 72 hour period for permanent positions and an 24 hour window for contract positions.
- Fast selection process due to in- depth knowledge of the industry and technologies utilized by the client.
- Our willingness to work outside normal office hours in order to support the client’s needs. A critical awareness that one is always judged on his last performance, we consistently achieve and often exceed- fuelled by our drive and passion. This was particularly important when working with Michael Kors (and other luxury retail brands) as the majority of teams are located across EMEA and the US- so adjusting our own diaries to suit every client is essential.