Jobs

Service Desk Manager
Leicester
£DOE

Service Desk Manager required to join UK leaders in property services and conveyancing. This online first business is fast-paced, progressive and rapidly expanding. No two days will be the same within this role, you will get to manage a dynamic growing team and to visit different client sites!

Some of what you will be doing:

• Keeping the Service Desk and Networking Teams motivated and engaged
• Ensuring top class service is delivered by your team
• Distributing tasks to the team and setting achievable project deadlines
• Oversee day-to-day operations and performance
• Monitor and review performance including metrics reporting
• Provide regular coaching and support to the team
• Manage all escalations and ensure they are responded to in a timely manner

A bit about you:

• You are confident managing a team and completing career progression plans
• You have experience managing a busy Service Desk
• You are excellent at delivering on deadlines
• You thrive under pressure and are a master of prioritization
• You hold a full clean driver’s license