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Service Desk Engineer

United Kingdom - Milton Keynes
Posted: 09/09/2021

Salary: £33K per Year
ID: 23332_BH

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Service Desk Engineer

Milton Keynes

£33,000 Per Annum

 

Service Desk Engineer to come on board with the leaders within IT Solutions, providing support across Network, Hardware and Software.

 

The ideal candidate will come from a strong Service Desk Engineering backgrounding, handling a high volume of customer tickets.

 

Some of what you will be doing:

  • Handling incoming calls and converting customer queries into tickets.
  • Uploading tickets onto the ticket management system, tracking queue volume in line with SLA’s.
  • Delivering Hardware Configurations and Software Installations.
  • Maintaining and Supporting Infrastructure.

 

Your skills and experience will include:

  • 1+ Years Experience within Service Desk Support or Field Based Engineering.
  • Experience working as a part of a wide Service Delivery Function.
  • Experience working with Microsoft Windows Servers
  • Experience working with Microsoft Office 365 and Microsoft Exchange
  • Understanding of AD
  • Knowledge of Networking Technologies

 

It would be great if you also had:

  • Experience working with ITIL Foundation

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Service Desk Engineer

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