Jobs

Service Desk Engineer

Milton Keynes

£33,000 Per Annum

Service Desk Engineer to come on board with the leaders within IT Solutions, providing support across Network, Hardware and Software.

The ideal candidate will come from a strong Service Desk Engineering backgrounding, handling a high volume of customer tickets.

Some of what you will be doing:

• Handling incoming calls and converting customer queries into tickets.
• Uploading tickets onto the ticket management system, tracking queue volume in line with SLA’s.
• Delivering Hardware Configurations and Software Installations.
• Maintaining and Supporting Infrastructure.

Your skills and experience will include:

• 1+ Years Experience within Service Desk Support or Field Based Engineering.
• Experience working as a part of a wide Service Delivery Function.
• Experience working with Microsoft Windows Servers
• Experience working with Microsoft Office 365 and Microsoft Exchange
• Understanding of AD
• Knowledge of Networking Technologies

It would be great if you also had:

• Experience working with ITIL Foundation