Jobs

Service Desk Coordinator

Hayes, Middlesex

Shift work – 4 Days, 4 Days off

£24,000 - £28,000

Service Desk Coordinator required to join the Market Leading company that supplies solutions for Data Centres, Modern Workplaces, and Smart Buildings to provide remote support for clients globally.

The Ideal Candidate will have a strong background in a Helpdesk or Data Centre environment with experience using a ticketing system.

Some of what you will be doing:

• Managing client requests, support tickets, and scheduled tasks
• Scheduling tasks for the company’s engineering teams
• Providing a centralized function between the company’s field engineers and their clients’ technical teams
• Ensuring companies procedures are adhered to establishing information security

Ideally, your skills and experience will include:

• Previous experience working in a Helpdesk/Service Desk role
• Competency in using Microsoft Excel
• Experience in using a Ticketing System
• Excellent customer and communication skills