Jobs

Service Desk Engineer (2^nd Line)

London

Up to £250 per day (inside IR35)

Service Desk Engineer required to join a digital security business on a mission to support financial institutions in keeping millions of customers safe online.

You will have proven customer facing support skills and play a key role as part of the IT Team dealing with incident resolution and providing guidance to end users. You will thrive on delivering exceptional customer service and be a true problem solver.

Some of what you will be doing:

• To provide remote support and troubleshoot technical incidents          
• Implement ITIL best practice in line with agreed SLAs.
• Work as part of a team to increase fix rate and decrease the numbers of tickets passed around.
• Ensure full compliance to all security policies, procedures, controls and agreed SLA’s.
• Rollout out of hardware & configuring mobile devices.
• Maintain an accurate and up-to-date knowledge base
• Perform system administration duties in a Windows Active Directory environment.
• Perform software installation and support.
• Perform network troubleshooting to isolate and diagnose common network problems.
• Process Movers, Leavers and Joiners IT processes including new user orientation.
• Support remote users

Ideally, your skills and experience will include:

• 2+ years of Service Desk Experience
• Comfortable in an environment with 500+ users
• Experienced in an ITIL Environment
• Good technical support skillset including Active Directory, Windows, Office 365 and Zscaler
• Basic understanding of networking TCPIP, DNS, DHCP
• A continuous improvement mindset
• Excellent communication skills
• Experience working with Jira would be a bonus