Jobs

IT Service Desk Supervisor

Bracknell

Salary up to £32,000 + Benifits
 

IT Service Desk Supervisor required to join one the worlds largest organisations for construction management. You will be responsible for overseeing the service desk within the IT Department.

Working within an ITIL environment, you will provide hands on technical support for escalations, take ownership of relevant projects and reporting, while mentoring junior members of the Desktop support team.
 

Some of what you will be doing:

• Supervising and mentoring staff
• Working within an ITIL Led organisation within the service desk process
• Provide desktop support and dealing with escalations for more difficult tickets
• Designing and leading desktop deployment projects
• Ownership and improvement if Service desk processes
• Daily Service desk operational management
• KPI management
• Desktop/Laptop builds
• Occasional days in the London office.

Ideally, your skills and experience will include:

• Leadership/mentoring experience
• Windows 10
• Office 365 (Including Microsoft Teams)
• Application and Desktop Support
• Basic network troubleshooting
• Apple Iphone support
• Active Directory
• Remote Access tools (Zendesk, ServiceDesk, ServiceNow)
• Outstanding customer service skills