‹ Back to search results
1st Line Support Technician
United Kingdom - Dorset
1st Line Support Technician to join a Leading provider in IT infrastructure, application and cloud solutions for various organizations partnering with big names such as Microsoft, SAP and HP. This is an exciting opportunity to be a part of an established team within a state-of-the-art IT company with over 100 IT specialists.
Training is provided.
- Acting as the first point of contact for customers, providing technical solutions
- Logging of incidents using a ticketing system
- Managing and assigning technician’s queues setting realistic expectations to customers
- Escalating issues to the relevant teams