Jobs

1^st Line Support Technician
Poole, Dorset
£22,000 DOE

1^st Line Support Technician to join a Leading provider in IT infrastructure, application and cloud solutions for various organizations partnering with big names such as Microsoft, SAP and HP. This is an exciting opportunity to be a part of an established team within a state-of-the-art IT company with over 100 IT specialists.

Training is provided.

Some of what you will be doing:

• Acting as the first point of contact for customers, providing technical solutions
• Logging of incidents using a ticketing system
• Managing and assigning technician’s queues setting realistic expectations to customers
• Escalating issues to the relevant teams

Ideally, your skills and experience will include:

• Experience in using Active Directory
• Experience in providing technical support in a service desk/helpdesk environment
• Strong communication and interpersonal skills
• Experience in using Ticketing Systems

It would be great if you also had:

• Good understanding of Microsoft 365 products and Admin Console
• Knowledge of Citrix/Microsoft Server operating systems/Microsoft RDS
• Knowledge of Veeam support