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1st Line Support Analyst
United Kingdom - Burton-upon-Trent
1st Line Support Analyst required to join UK leading supply chain management company who provide solutions for some of the world’s biggest brands such as M&S, ASOS, John Lewis, and River Island. They are focused on providing cutting-edge technology to their clients for the ultimate logistics and freight forwarding services.
- Providing specialist technical support and assistance in line with SLA’s
- Liaising with the wider team to resolve technical issues
- Resolving incoming tickets adhering to company policies
- Escalating tickets to 2nd line and 3rd line technicians