Jobs

1^st Line Support Analyst
Burton-on-Trent
£24,000

1^st Line Support Analyst required to join UK leading supply chain management company who provide solutions for some of the world’s biggest brands such as M&S, ASOS, John Lewis, and River Island.  They are focused on providing cutting-edge technology to their clients for the ultimate logistics and freight forwarding services.

Some of what you will be doing:

• Providing specialist technical support and assistance in line with SLA’s
• Liaising with the wider team to resolve technical issues
• Resolving incoming tickets adhering to company policies
• Escalating tickets to 2^nd line and 3^rd line technicians

Ideally, your skills and experience will include:

• Experience working in a similar role

• Good knowledge of Active Directory
• Experience in Office 365 packages
• Good knowledge of Windows10/Citrix
• Excellent communication skills

It would be great if you also had:

• A degree in an IT-related field