Jobs

1^st Line IT Support

Manchester

£25,000

1^st Line IT Support is needed for a leading manufacturing company with an employee size of over 6,000, operating in 39 countries. You will be providing IT Support to users via email and telephone and collaborating with the team to ensure IT systems and applications are functioning well.

Some of what you will be doing:

• Supply users with a high level of customer service via email and telephone
• Ensure effective communication of IT activities to relevant users and stakeholders
• Assist in the development and implementation of best practices in the IT infrastructure systems
• Engage in regular team meetings to discuss IT issues, projects, and tickets
• Ensure users receive the fastest possible service

Ideally, your skills and experience will include:

• 3 years’ experience in an IT support role
• MS Office knowledge (Outlook, Excel, PowerPoint, Word)
• Troubleshooting desktop, laptop, tablets, and mobile phone devices
• High standard of customer service

It would be great if you also had:

• Microsoft Technologies exposure
• Networking experience
• Worked in a shared or managed services environment